What happens when you press the panic button?
We've received customer inquiries about how QMedic's call center typically responds when the button is pressed. Below is the approach our call center follows:
- Pressing the panic button triggers an alert to the base station in the home, which in turn triggers an alert to QMedic's 24/7 call center. The alert is transmitted from the base station to the call center via your landline phone connection.
- A QMedic call center representative responds over the loudspeaker on the base station to check if your loved one is okay. If you or your loved one are just testing the device, simply let the call center representative know that by saying "We are just testing" over the base station loudspeaker. The speaker can pick up your voice even if you are not in the same room as the base station. If you are testing, the call center rep will thank you for testing and end the call. Simple as that!
- If your loved one is in distress and responds that they need help, the call center rep will contact family members and/or discharge local emergency services as appropriate based on the situation.
- If your loved one is in distress and does not respond when the call center rep comes on the line, the call center rep will attempt to call your loved one's landline phone first to ensure that there is a true emergency. If your loved one still doesn't respond, the call center rep will contact family members and/or discharge local emergency services based on the preferences set by you and your loved one.
QMedic's panic button also includes an embedded sensor that is able to passively monitor abnormal events such as a late wake-up time or decline in activity. The sensor can also detect whether your loved one is wearing the device. These alerts can be customized by you and your loved one at the time of setup.
Any questions? Feel free to contact us 24/7 at 1.877.241.2244