What To Look For When Reading Medical Alert System Reviews

As a medical alert system provider, QMedic values customer feedback more than anything, even when we get it wrong for you.  Ultimately, delighting customers is all that really matters to us. 

And yet historically, vendors in the medical alert system industry have often acted against customer interests, with many companies engaged in aggressive sales tactics.  Some of these tactics include locking customers into long-term contracts and promoting fear to sell more services.

This is not what we’re about at QMedic—we will never lock you into something you don’t want. 

More importantly, we want to be transparent with you—the consumer—about the good and dark side of the medical alert industry so that you can make better decisions about what is appropriate for your loved ones.

When you’re reading reviews of medical alert systems or any product/service you buy online, you should be aware of a couple of things: 

Many of the websites that review medical alert systems partake in vendor affiliate programs

It is common for medical alert system providers, including QMedic, to work with affiliate partners.  In our industry, affiliates will write reviews on a variety of medical alert systems and in turn receive compensation for referrals on either a cost-per-lead (CPL) or cost-per-conversion (CPC) basis.   

The most reputable affiliates will make testing each medical alert system a prerequisite for getting featured on their sites.  These affiliates will receive the medical alert system in the mail, run the system through a range of standard tests (e.g. unboxing, installation of cellular or landline medical alert system, range test, call center test).  These affiliates are legitimate because they genuinely want to evaluate the service as any customer would.  Once they are satisfied with the quality and reliability of each medical alert system, they will feature the system on their website, write as detailed a review as possible, and disclose that they receive affiliate fees for their reviews.   

This is the right way to do things.

For you the consumer, when you read a medical alert system review, you should be aware that this financial relationship exists between the vendor and reviewer.  There is nothing inherently wrong with the affiliate channel but consumers are entitled to know what goes into the full review process. 

Thus, we recommend making sure to ask the medical alert review site if they’ve been compensated for their review and if they can share the disclosure with you.

In contrast, websites that simply use numerical rankings to rate services should be treated with skepticism.  More than likely, these numerical review sites are engaged in a simple “pay-to-play” scheme, where good reviews go to the highest bidder.  Consumers should beware of these sites and make sure to do thorough diligence by contacting each medical alert system provider listed on the site and making sure their products and customer service match the listing.     

Pay attention to the review details

A reputable medical alert system review site should include a matrix, or similarly structured table, with various important features described:  range of the help button to the base station, call quality, call center professionalism, ease of setup, cellular vs. landline options, whether the device works indoors vs. outdoors, and ideally customer reviews of the service. 

In contrast, websites that simply use numerical rankings to rate services should be treated with skepticism.  More than likely, these numerical review sites are engaged in a simple “pay-to-play” scheme, where good reviews go to the highest bidder.  Consumers should beware of these sites and make sure to do thorough diligence by contacting each medical alert system provider listed on the site and making sure their products and customer service match the listing.

What reviews reveal about medical alert system hardware and call center services

Another key thing to be aware of is that many of the companies in the medical alert industry sell the exact same hardware but market it under different brands with different call center services.  When selecting systems based on reviews, if you notice identical listings in feature sets, you should ask those companies what hardware they are selling.   Quite often, you will find that other medical alert systems contract with the hardware companies Linear or MyTrex, or similar hardware manufacturers, and privately label the hardware and service under their own brand.   If they do not disclose what hardware they use when you ask them, you should proceed cautiously. 

The same is true for the call center.  Make sure the company discloses if they run their own call center or contract it out. 

At QMedic, we sell our own hardware and can vouch for its quality and reliability, as we have run it through rigorous testing compliant to ETL/FCC/PTCRB standards.   

With regard to the call center, QMedic contracts with a 5-Diamond certified, UL-compliant call center that is specialized in 24/7 medical alert services and has redundant locations in Utah and Idaho.

When in doubt, check the company FAQ and chat with sales and customer services reps—pay attention to tone

At QMedic, we constantly update our FAQ.

Often, we’re not the best option for a user and we’re okay with that.  More often than not, we’ll happily refer you to other services in the industry we respect if we’re not able to meet your needs.

If you read through a company’s FAQ and talk to sales/support reps, one of the things to look out for is how pushy the company is.  Many of the companies providing medical alert systems are aggressive. 

At QMedic, we won’t pressure you to buy and we’ll typically give you the names of 2-3 other companies that may meet your needs.  Even if you don’t pick QMedic, look for a company that takes a consultative approach—they should be looking out for your interests and needs, not their own.

Conclusion

Above all, a good medical alert system review or other product reviews should value customer service…not only the customer service of the systems they are featuring, but also their own customer service.  Honesty, transparency, and integrity should be central to what they do.

When selecting a medical alert system based on a review you read, you’re making an important decision that affects you and your loved ones.  We encourage you to ask as many questions as necessary, to QMedic and every company serving the medical alert industry. 

In the end, after asking all of your questions and reading the medical alert system reviews, you should feel confident in your decision.  Ultimately, this approach is the best way to achieve peace of mind in selecting a medical alert system for your loved one.